Ombudsman's newsletter

We provide a monthly e-newsletter, featuring important news from our office, summarising significant findings from complaints and drawing attention to particular issues and recurring themes and trends so that lessons can be learned and improvements made.

You can sign up to our mailing list here.

Read previous editions of the Ombudsman's newsletter below.

December 

We laid 19 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (183KB)

November

We laid 17 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (445KB)

October 

We laid 12 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (245KB)

September 

We laid 15 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (189KB)

August

We laid 20 public service complaint decisions before the Scottish Parliament.

Read PDF (305KB)

July

We laid 17 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (282KB)

June

We laid 18 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (365KB)

May 

We laid 24 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (180KB)

April 

We laid 13 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (288KB)

March

We laid 16 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (295KB)

February 

We laid ten public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (374KB)

January 

We laid eight public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (333KB)

December

We laid 21 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (386KB)

November

We laid 19 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (197KB)

October 

We laid 18 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (408KB)

September

We laid ten public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (415KB)

August

We laid 13 public service complaint decisions before the Scottish Parliament.

Read enewsletter | Read PDF (408KB)

July

We laid 16 decision before the Scottish Parliament.

Read enewsletter | Read PDF (390KB)

June

We laid 14 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (386KB)

May 

We laid 31 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (375KB)

April

We laid 13 decision before the Scottish Parliament.

Read enewsletter | Read PDF (437KB)

March 

We laid 17 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (418KB)

February

We laid 15 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (210KB)

January 

We laid 25 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (424KB)

December

We laid 17 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (231KB)

November

We laid 20 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (529KB)

October

We laid 23 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (507KB)

September

We laid 21 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (382KB)

August

We laid 38 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (440KB)

July

We laid 24 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (350KB)

June

We laid 31 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (226KB)

May

We laid 79 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (355KB)

April 

We did not lay any decisions before the Scottish Parliament.  

Read enewsletter | Read PDF (328KB)

March 

We laid 33 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (379KB)

February

We laid 34 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (457KB)

January 

We laid 34 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (408KB)

December

We laid 34 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (464KB)

November 

We laid 51 decisions before the Scottish Parliament. 

Read enewsletter I Read PDF (425KB)

October

We laid 34 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (497KB)

September

We laid 52 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (283KB)

August

We laid 36 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (286KB)

July

We laid 95 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (169KB)

June

We laid 103 decisions before the Scottish Parliament.  

Read enewsletter | Read PDF (166KB)

May

We did not lay any decisions before the Scottish Parliament.  

Read enewsletter | Read PDF (125KB)

April

We laid one decision before the Scottish Parliament.

Read enewsletter | Read PDF (115KB)

March

We laid 70 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (286KB)

February 

We laid one decision before the Scottish Parliament.

Read enewsletter | Read PDF (286KB)

January 

We laid one decision before the Scottish Parliament.  

Read enewsletter | Read PDF (307KB)

December

We did not lay any decisions before the Scottish Parliament.

Read enewsletter | Read PDF (325KB)

November

We laid 35 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (316KB)

October

We laid 41 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (282KB)

September

We laid 60 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (298KB)

August

We laid 42 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (298KB)

July

We laid 52 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (282KB)

June

We laid 37 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (230KB)

May

We laid 49 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (486KB)

April

We laid 18 decisions before the Scottish Parliament. 

Read enewsletter | Read PDF (226KB)

March

We laid 61 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (287KB)

February

We laid 56 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (450KB)

January

We laid 59 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (272KB)

December

We laid 67 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (368KB) 

November

We laid 50 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (313KB)

October

We laid 71 decisions before the Scottish Parliament. 

Read enewsletter |  Read PDF (454KB)

September

We laid 69 decisions before the Scottish Parliament. 

Read enewsletter | Read PDF (267KB)

August

We laid 55 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (229KB)

July

We laid 72 decisions before the Scottish Parliament.

Read enewsletter Read PDF (228KB)

June

We laid 31 decisions before the Scottish Parliament.

Read enewsletter Read PDF (252KB)

May

We laid 91 decisions before the Scottish Parliament.

Read enewsletter Read PDF (274KB)

April

We laid 61 decisions before the Scottish Parliament.

Read enewsletter Read PDF (286KB)

March

We laid 33 decisions before the Scottish Parliament.

Read enewsletter Read PDF (194KB)

February

We laid 52 decisions before the Scottish Parliament.

Read enewsletter Read PDF (226KB)

January

We laid 68 decisions before the Scottish Parliament.

Read enewsletterRead PDF (224KB)

 

 

December

We laid 71 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (231KB)

November

We laid 54 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (252KB)

October

We laid 72 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (159KB)

September

We laid 68 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (215KB)

August

We laid 59 decisions before the Scottish Parliament.

July

We laid 46 decisions before the Scottish Parliament.

June

We laid 37 decisions before the Scottish Parliament.

May

We laid 107 decisions before the Scottish Parliament.

April

We laid 56 decisions before the Scottish Parliament.

March

We laid 69 decisions before the Scottish Parliament today.

Read enewsletter| Read PDF (168KB)

February

We laid 73 decisions before the Scottish Parliament today.

Read enewsletter | Read PDF (225KB)

January

We laid 75 decisions before the Scottish Parliament today.

Read enewsletter | Read PDF (172KB)

Updated: November 21, 2024