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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Ombudsman's newsletter

We provide a monthly e-newsletter, featuring important news from our office, summarising significant findings from complaints and drawing attention to particular issues and recurring themes and trends so that lessons can be learned and improvements made.

You can sign up to our mailing list here.

Read previous editions of the Ombudsman's newsletter below.

March

We laid 70 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (286KB)
 

February 

We laid one decision before the Scottish Parliament.

Read enewsletter | Read PDF (286KB)

January 

We laid one decision before the Scottish Parliament.  

Read enewsletter | Read PDF (307KB)

December

We did not lay any decisions before the Scottish Parliament.

Read enewsletter | Read PDF (325KB)

November

We laid 35 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (316KB)

October

We laid 41 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (282KB)

September

We laid 60 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (298KB)

August

We laid 42 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (298KB)

July

We laid 52 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (282KB)

June

We laid 37 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (230KB)

May

We laid 49 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (486KB)

April

We laid 18 decisions before the Scottish Parliament. 

Read enewsletter | Read PDF (226KB)

March

We laid 61 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (287KB)

February

We laid 56 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (450KB)

January

We laid 59 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (272KB)

December

We laid 67 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (368KB) 

November

We laid 50 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (313KB)

October

We laid 71 decisions before the Scottish Parliament. 

Read enewsletter |  Read PDF (454KB)

September

We laid 69 decisions before the Scottish Parliament. 

Read enewsletter | Read PDF (267KB)

August

We laid 55 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (229KB)

July

We laid 72 decisions before the Scottish Parliament.

Read enewsletter Read PDF (228KB)

June

We laid 31 decisions before the Scottish Parliament.

Read enewsletter Read PDF (252KB)

May

We laid 91 decisions before the Scottish Parliament.

Read enewsletter Read PDF (274KB)

April

We laid 61 decisions before the Scottish Parliament.

Read enewsletter Read PDF (286KB)

March

We laid 33 decisions before the Scottish Parliament.

Read enewsletter Read PDF (194KB)

February

We laid 52 decisions before the Scottish Parliament.

Read enewsletter Read PDF (226KB)

January

We laid 68 decisions before the Scottish Parliament.

Read enewsletter |  Read PDF (224KB)

 

 

December

We laid 71 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (231KB)

November

We laid 54 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (252KB)

October

We laid 72 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (159KB)

September

We laid 68 decisions before the Scottish Parliament.

Read enewsletter | Read PDF (215KB)

August

We laid 59 decisions before the Scottish Parliament.

July

We laid 46 decisions before the Scottish Parliament.

June

We laid 37 decisions before the Scottish Parliament.

May

We laid 107 decisions before the Scottish Parliament.

April

We laid 56 decisions before the Scottish Parliament.

March

We laid 69 decisions before the Scottish Parliament today.

Read enewsletter| Read PDF (168KB)

February

We laid 73 decisions before the Scottish Parliament today.

Read enewsletter | Read PDF (225KB)

January

We laid 75 decisions before the Scottish Parliament today.

Read enewsletter | Read PDF (172KB)

Updated: March 26, 2020