COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Ombudsman's findings July 2021

We laid 24 decisions before the Scottish Parliament this month.  For more information, please click the link below.

Download the Ombudsman's overview (PDF, 350KB) or read it online (link is external).  Media enquiries can be made by email or via our online form.

Updated: July 21, 2021