Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Scottish Parliament opens applications for next Ombudsman

The Scottish Parliament has advertised for a new Scottish Public Services Ombudsman (SPSO), as the current term comes to an end in April 2025. 

The current Ombudsman, Rosemary Agnew, will conclude her term in April after years of dedicated service. Since her appointment, Rosemary has been instrumental in improving complaints handling processes and promoting fairness across Scotland's public services.

Applications are now open for this role, which involves providing independent oversight of public service complaints and driving improvements in service delivery. Further details, including how to apply, can be found on the Scottish Parliament's website.

Updated: December 17, 2024