We appreciate that AI tools can be helpful to put your concerns into words, particularly, if writing is difficult.
However, please be aware, AI can sometimes:
- add things that aren't relevant
- use legal language that isn't needed, or applicable in Scotland
- change the focus of your complaint
- include information that isn't correct
- overly complicate your complaint
If using AI, please check your complaint before submitting it to make sure it reflects your own experience and concerns, and what you want us to look at.
Shorter, clearer complaints help us understand your concerns more easily.