Contract Type: Permanent, Full time (35 hours per week) 9am-5pm Monday-Friday
Location: Edinburgh
Salary scale: Band 4 (£46,272 – £62,710)
Benefits: 40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme
Hybrid Working: Hybrid working is available subject to business requirements
About the SPSO
The Scottish Public Services Ombudsman (SPSO) is Scotland’s independent and final stage for complaints about most public services, including the NHS, councils, housing associations, prisons, universities and the Scottish Government. We operate under the Scottish Public Services Ombudsman Act 2002. Providing independent, impartial investigation and oversight for complaints to help ensure public services are fair, transparent and continually improving.
About the Independent National Whistleblowing Officer
The Independent National Whistleblowing Officer (INWO) is a statutory function delivered by the SPSO. The INWO is the final stage for NHS whistleblowing concerns in Scotland, providing an independent review service. We investigate whether whistleblowing concerns were handled appropriately, and in line with the National Whistleblowing Standards (the Standards), and we share learning to help strengthen Scotland’s speak up culture.
The INWO also sets and monitors the Standards, which provide a single, consistent procedure for how NHS organisations must handle whistleblowing concerns.
The role
We are recruiting for a Complaints Reviewer to investigate whistleblowing concerns about NHS services. You will manage a caseload, analyse evidence, make clear and fair decisions, and write high quality reports in plain English. An essential part of the role is progressing cases proactively and meeting required timescales and KPIs, ensuring investigations are both timely and robust.
You will also give advice on the whistleblowing process to individuals raising concerns and communicate effectively with NHS Boards and stakeholders at all levels. Some cases will be sensitive, high risk or high profile, requiring professionalism, judgement and discretion.
What you will bring
- Strong investigative and analytical skills
- Excellent report writing and clear communication
- Logical, evidence based decision making
- Proactive caseload management
- Ability to meet timescales and achieve KPIs
- Empathy, professionalism and excellent customer service
- A collaborative approach and commitment to continuous learning
Why join us?
We offer a highly competitive salary, an excellent Civil Service pension, and a generous 40.5 days of annual leave to support work life balance.
Hybrid and flexible working, giving you the structure you need while supporting wellbeing and productivity.
You will also join a supportive, values driven organisation where your work has national impact on the safety and speak up culture of NHS services.
How to apply
Download the application pack below. For further information, call 0131 240 2979, or email [email protected].
Closing date: 5pm, 11 August 2026
Interviews: 19 August 2026
Applicants previously unsuccessful at interview for this role cannot be reconsidered.
Equal Opportunities Statement
We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to Black, Asian and Minority Ethnic candidates and candidates with disabilities.
We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.