New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

What is an Ombudsman?

Ombudsmen deal with complaints from ordinary citizens about certain public bodies or organisations providing services on their behalf.

The SPSO looks into complaints about most organisations providing public services in Scotland.  Our job is to give an independent and impartial decision on complaints and we also have a statutory role in improving complaints handling by organisations under our remit.

Updated: April 20, 2018