Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

What organisations can you take complaints about?

We look at complaints about most organisations providing public services in Scotland.  These include councils, the National Health Service, housing associations, water providers, prisons, the Scottish Government, colleges and universities and many other Scottish public organisations.

If after reading the list you aren't sure if we can look at a complaint about an organisation, please call us on our Freephone number above.

Updated: January 6, 2020