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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

What organisations can you take complaints about?

We look at complaints about most organisations providing public services in Scotland.  These include councils, the National Health Service, housing associations, water providers, prisons, the Scottish Government, colleges and universities and many other Scottish public organisations.

If after reading the list you aren't sure if we can look at a complaint about an organisation, please call us on our Freephone number above.

Updated: January 6, 2020