Yes it is.
Our phone line is free (Freephone 0800 377 7330), and we can provide Freepost envelopes on request.
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Yes it is.
Our phone line is free (Freephone 0800 377 7330), and we can provide Freepost envelopes on request.
Updated: March 8, 2021