COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Can I ask for a review of an Ombudsman decision?

Yes, the person who made the complaint and the organisation involved can ask us to review the decision.  However, the grounds on which you can ask for this are limited. We will not accept a request for review on the basis that someone simply disagrees with the outcome of  their complaint.

Updated: April 18, 2018