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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

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  2. Can I come to your office?

Can I come to your office?

Yes.  We're open from 9.00 until 5.00 Monday, Wednesday, Thursday and Friday. On Tuesdays we open at 10.00 and close at 5.00.

During these times, you can come in and talk to us about a complaint that you are thinking of bringing here.  The person you talk to won’t be able to give you a decision there and then, but he or she will listen to what you have to say and may be able to offer advice.

Please visit the contact us section of our website for more information about where we are and how to contact us.

Updated: April 20, 2018