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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

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  2. Can I come to your office?

Can I come to your office?

Yes.  We're open from 9.00 until 5.00 Monday, Wednesday, Thursday and Friday. On Tuesdays we open at 10.00 and close at 5.00.

During these times, you can come in and talk to us about a complaint that you are thinking of bringing here.  The person you talk to won’t be able to give you a decision there and then, but he or she will listen to what you have to say and may be able to offer advice.

Please visit the contact us section of our website for more information about where we are and how to contact us.

Updated: April 20, 2018