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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

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COVID-19 (Coronavirus)

We appreciate that it is an anxious and difficult time for members of the public at present, the current situation is fast moving and public service organisations are working hard to ensure that they deliver vital services with reduced resourcing.

Due to the demand on our office, complaints submitted for investigation are unlikely to be considered for several months.

In light of these challenges we would encourage you to refrain from using this form to complain to our office if your complaint is about the following matters:

  • Delays with complaint responses
  • Matters which are likely to resolve themselves within the next few weeks/months
  • Delays in service delivery which are the result of organisations having to cope with COVID-19 and which are non-essential.

As there is a restricted amount we can do for you in the short term. If you would like to discuss further please call us on 0800-377-7330.

Please find more information on our COVID-19 update.

Please use this form to ask us a general question.

  • If your question relates to a complaint that you have already submitted to us and you have had contact from a Case Reviewer at SPSO, please respond to them directly quoting your case reference number.
  • If you have a question about how to make a complaint or what to do when experiencing difficulties while you complain to a public service, please read our information first.
  • If you are enquiring on behalf of a public service organisation or the media, please find your relevant contact here.
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