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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Can someone else complain on my behalf?

Yes they can.  You will have to give them permission to do that, which you can give on our complaint form or in a letter.  We can send you the complaint form or a letter to sign if you contact us.  If your complaint is about the National Health Service, we may also ask for your permission to access your health records.

Updated: April 20, 2018