| 201508575           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508613           | 
                                                                                        Fife Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508642           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508644           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508676           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508696           | 
                                                                                        Student Awards Agency for Scotland           | 
                                                                                        handling of application           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508698           | 
                                                                                        Glasgow Housing Association           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508787           | 
                                                                                        Scottish Prison Service           | 
                                                                                        communication by phone           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508844           | 
                                                                                        Lothian NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2016           | 
              
          
                                                                                        | 201508846           | 
                                                                                        West Lothian Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2016           |