Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900596 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | July 2020 |
| 201900598 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900750 | Care Inspectorate | complaints handling | Upheld, recommendations | July 2020 |
| 201900770 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900843 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201900922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy / administration | Some upheld, recommendations | July 2020 |
| 201901018 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | July 2020 |
| 201901036 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201901150 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201901235 | Fife Council | primary school | Some upheld, recommendations | July 2020 |