Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202200038 | A Medical Practice in the Forth Valley NHS Board area | Complaints handling | Upheld, recommendations | August 2023 |
| 202200345 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202201207 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202204333 | Dundee City Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2023 |
| 202204879 | The City of Edinburgh Council | Primary School | Not upheld, no recommendations | August 2023 |
| 202205600 | Greater Glasgow and Clyde NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202102318 | Fife Council | Primary School | Upheld, recommendations | July 2023 |
| 202104143 | Western Isles NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202104299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202106371 | Lanarkshire NHS Board | Hygiene / cleanliness / infection control | Some upheld, recommendations | July 2023 |