Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201811056 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201900081 | Fife Council | Child services and family support | Some upheld, recommendations | June 2021 |
| 201900247 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201901592 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201901597 | Scottish Borders Council | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201901728 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Record keeping | Some upheld, no recommendations | June 2021 |
| 201901733 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201904012 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | June 2021 |
| 201904087 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201904291 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2021 |