Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501832 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201501895 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201502037 | The City of Edinburgh Council | repairs and maintenance | Some upheld, no recommendations | January 2016 |
| 201502050 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201502143 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2016 |
| 201502258 | Scottish Ambulance Service | admission / discharge / transfer procedures | Not upheld, no recommendations | January 2016 |
| 201502273 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201502550 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201502640 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201502748 | Stirling Council | primary school | Not upheld, no recommendations | January 2016 |