Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201405212

  • Case ref:
    201405212
  • Date:
    January 2016
  • Body:
    Perth and Kinross Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    primary school

Summary

Ms C complained to us about a meeting that the council had held about her son. She said that the minutes of the meeting were inaccurate and she wanted them to be destroyed.

During our investigation, the council told us that they had destroyed the minutes and that the only copies that now remained were held by us and their complaints team. They also confirmed that the minutes had not been sent to Ms C's son's new school. When we discussed this with Ms C, she confirmed that this resolved her complaint and, in view of this, we closed her case.

Updated: March 13, 2018