Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306068 Perth and Kinross Council parking Not upheld, no recommendations December 2014
201306105 Bridgewater Housing Association Ltd improvements and renovation Upheld, action taken by body to remedy, recommendations December 2014
201306235 Highland NHS Board continuing care Not upheld, no recommendations December 2014
201400034 Business Stream charging method / calculation Upheld, recommendations December 2014
201400081 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations December 2014
201400117 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400125 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400303 Bridgewater Housing Association Ltd communication/ staff attitude/ dignity/ confidentiality Not upheld, no recommendations December 2014
201400384 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014
201400436 Scottish Prison Service home detention curfew Upheld, action taken by body to remedy, recommendations December 2014