Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300732 | Scottish Prison Service | placements | Not upheld, recommendations | August 2014 |
| 201300992 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301286 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301378 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201301440 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201301653 | Scottish Prison Service | bullying/victimisation | Upheld, recommendations | August 2014 |
| 201301925 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | August 2014 |
| 201302041 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2014 |
| 201302066 | Care Inspectorate | complaints handling | Some upheld, recommendations | August 2014 |
| 201302200 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |