Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision Report 201304884

  • Case ref:
    201304884
  • Date:
    September 2014
  • Body:
    Scottish Water
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sewer flooding - internal

Summary

Mr C complained that Scottish Water failed to act promptly and carry out suitable inspections and repairs to the public sewer following flooding at a family property.

We found that Scottish Water had responded within a day of logging the report of the flooding, and carried out an initial CCTV inspection. They did not find a fault, so they had the area network checked to ensure that sewer levels allowed Mr C's supply to drain effectively. When this was confirmed to be acceptable, they carried out a more extensive CCTV inspection but still found nothing. Scottish Water concluded that the flood was caused by an overload of the sewer, possibly due to very localised and sudden heavy rain. As this was not something they could predict, they said that they could not be held responsible. Having reviewed Scottish Water's actions and considered the terms of their policies and responsibilities, we were satisfied that they acted appropriately and we did not uphold Mr C's complaints.

Updated: March 13, 2018