Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406949 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407029 | North Lanarkshire Council | improvements and renovation | Upheld, recommendations | November 2015 |
| 201407057 | Perth and Kinross Council | policy/administration | Not upheld, no recommendations | November 2015 |
| 201407198 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | November 2015 |
| 201407271 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201407295 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407354 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2015 |
| 201407367 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407585 | South Lanarkshire Council | repairs and maintenance | Upheld, recommendations | November 2015 |
| 201407616 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | November 2015 |