Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204143 | Tayside NHS Board | clinical treatment / diagnosis | November 2013 | |
| 201204594 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201204615 | Business Stream | incorrect billing | Not upheld, no recommendations | November 2013 |
| 201204636 | Business Stream | meter reading | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201204665 | East Lothian Council | home helps, concessions, grants, charges for services | Not upheld, no recommendations | November 2013 |
| 201204717 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201204821 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2013 |
| 201204897 | Business Stream | debt recovery / payment fees | Upheld, recommendations | November 2013 |
| 201204936 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |
| 201204951 | An NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | November 2013 |