COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Decision Report 201301768

  • Case ref:
  • Date:
    December 2013
  • Body:
    Grampian Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance


Miss C complained to a housing association about a foul smell in her property. She told us the smell was so bad she had to sleep in her living room and throw away clothes and bedding that the smell had permeated. Miss C said that this was not properly investigated in a reasonable timescale and she believed that she should have been rehoused whilst the problem was investigated.

Our investigation found that the association had made reasonable efforts, albeit unsuccessfully, to identify the source of the smell by involving drainage specialists, environmental health and a pest controller. The smell went away after a period of three weeks. We found the time taken by the association was reasonable. We also found that they had decided, as they were entitled to, that whilst unpleasant the property remained habitable and so there was no requirement to help Miss C find alternative accommodation.

Updated: March 13, 2018