Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |
| 201707109 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | April 2019 |
| 201707309 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707407 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707429 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707564 | Glasgow City Health and Social Care Partnership | continuing care | Not upheld, no recommendations | April 2019 |
| 201707720 | Scottish Prison Service | discrimination and human rights | Not upheld, no recommendations | April 2019 |
| 201707741 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2019 |
| 201708248 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |