Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802815 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201803006 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | February 2019 |
| 201803357 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201803561 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201803753 | Clear Business Water | incorrect billing | Some upheld, no recommendations | February 2019 |
| 201804021 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 |
| 201804213 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2019 |
| 201804224 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201804347 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201804495 | Fife Council | repairs and maintenance | Not upheld, no recommendations | February 2019 |