- Case ref:201801027
- Date:March 2019
- Body:West Dunbartonshire Council
- Sector(s):Local Government
- Subject:repairs and maintenance
- Outcome:Resolved, no recommendations
Mrs C, the sole homeowner in a council owned block of homes, complained about a unreasonable delay in arranging for mutual repairs to the property and a failure to keep her reasonably informed regarding when repairs would be carried out. We took no further action as the complaint was resolved on the basis of a reduction in the cost of the repair work in acknowledgement of the complaint received.