• Case ref:
  • Date:
    March 2019
  • Body:
    West Dunbartonshire Council
  • Sector(s):
    Local Government
  • Subject:
    repairs and maintenance
  • Outcome:
    Resolved, no recommendations


Mrs C, the sole homeowner in a council owned block of homes, complained about a unreasonable delay in arranging for mutual repairs to the property and a failure to keep her reasonably informed regarding when repairs would be carried out. We took no further action as the complaint was resolved on the basis of a reduction in the cost of the repair work in acknowledgement of the complaint received.