Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706197 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2018
201706198 Aberdeen City Council primary school Upheld, no recommendations November 2018
201706306 Dumfries and Galloway Council primary school Not upheld, no recommendations November 2018
201706740 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201706768 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations November 2018
201706974 Fife Council child services and family support Upheld, recommendations November 2018
201707254 Aberdeenshire Council primary school Upheld, recommendations November 2018
201707319 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2018
201707404 North Lanarkshire Council primary school Upheld, recommendations November 2018
201707548 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2018