Decision Report 201704876

  • Case ref:
  • Date:
    December 2018
  • Body:
    Argyll and Bute Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    handling of application (complaints by opponents)


Mr C raised a number of concerns about the council's handling of a planning application. In particular, that the council had unreasonably failed to carry out an appropriate assessment of the impact of the new development on his property. He also complained that the council had failed to take enforcement action in relation to an alleged breach of planning control.

We took independent advice from a planning adviser. We considered that the assessment of the planning application in relation to the impact on Mr C's property, in terms of privacy and overlooking, was unreasonable and we upheld this aspect of his complaint. However, in making recommendations to the council in light of this finding we noted that they had, prior to our investigation, taken action to suggest to the applicant that additional screening be installed to address Mr C's concerns about overlooking.

In reference to enforcement action we were satisfied that the council had take action in line with their monitoring and enforcement charter and we found no failings. Therefore, we did not uphold the complaint.


What we asked the organisation to do in this case:

  • Apologise to Mr C for failing to carry out an appropriate assessment of the impact of the development on Mr C's property. The apology should meet the standards set out in the SPSO guidelines on apology available at

What we said should change to put things right in future:

  • All representations made against a planning application should be taken into account in compiling the report.
  • A thorough assessment of proposals against the development plan policies and supplementary guidance should be carried out.

We have asked the organisation to provide us with evidence that they have implemented the recommendations we have made on this case by the deadline we set.

Updated: December 19, 2018