Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709200 | A Dental Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709222 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201709235 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201709275 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201800070 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2018 |
| 201800189 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201800223 | Angus Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | October 2018 |
| 201800304 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201800398 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2018 |
| 201800429 | University of Edinburgh | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2018 |