Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601004 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not duly made or withdrawn, no recommendations | January 2017 |
| 201601098 | Argyll and Bute Council | building standards | Some upheld, recommendations | January 2017 |
| 201601484 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, no recommendations | January 2017 |
| 201601727 | Cobalt Water Ltd | charging method / calculation | Not upheld, no recommendations | January 2017 |
| 201601777 | Scottish Prison Service | personal property | Not upheld, recommendations | January 2017 |
| 201601830 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201601919 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201601930 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2017 |
| 201601941 | North Ayrshire Council | secondary school | Not upheld, no recommendations | January 2017 |
| 201602166 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |