Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602169 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201602652 | East Lothian Council | repairs and maintenance | Upheld, recommendations | January 2017 |
| 201602676 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201602813 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2017 |
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |
| 201603169 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201603667 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201603748 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201603758 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |