| 201102078           | 
                                                                                        Scottish Prison Service           | 
                                                                                        bullying/victimisation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102095           | 
                                                                                        East Lothian Council           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102138           | 
                                                                                        Scottish Qualifications Authority           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102297           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - external           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102565           | 
                                                                                        A Medical Practice, Lanarkshire NHS Board           | 
                                                                                        lists           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102599           | 
                                                                                        Scottish Prison Service           | 
                                                                                        health and safety           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102614           | 
                                                                                        Dundee City Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102688           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        common repairs to former council houses           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102802           | 
                                                                                        Scottish Prison Service           | 
                                                                                        access to medical care/treatment           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           | 
              
          
                                                                                        | 201102987           | 
                                                                                        University of Strathclyde           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2012           |