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Case ref:201103304
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Date:April 2012
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Body:Business Stream Ltd
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Sector:Water
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Outcome:Not upheld, no recommendations
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Subject:debt recovery; payment fees
Summary
This complaint was made on behalf of the owners of a hotel. Business Stream Ltd identified during an audit in 2011 that the hotel was occupied and started billing them from 2008. Mr C considered Business Stream Ltd's actions were unreasonable. He said that they had taken an excessive time to contact the hotel and send a bill; that they said they had tried to contact the hotel but that was not the case; that they failed to deal with the complaint appropriately; and said they would accept a repayment plan then demanded payment in full.
Our investigation found, however, that Business Stream had appropriately followed their own policies in relation to each of these matters.