| 201003734 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201003823 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004020 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004156 | A Medical Practice, Lanarkshire NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004256 | The Highland Council | Policy/administration | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004347 | Scottish Court Service | Delay | Not upheld, recommendations | July 2011 | 
          
                                                                                        | 201004458 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004596 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201004659 | University of Strathclyde | complaints handling | Upheld, recommendations | July 2011 | 
          
                                                                                        | 201004831 | West Lothian Council | Secondary School | Not upheld, no recommendations | July 2011 |