New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201004022

  • Case ref:
    201004022
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sentence planning

Summary
Mr C complained that due to failure by SPS to manage his sentence he was being prevented from progressing through it. He felt that plans for him had not been completed and he was unable to access relevant programmes as a result. Our investigation confirmed that all relevant plans had been completed for Mr C and that his sentence was being managed properly.
 

Updated: March 13, 2018