Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103863 | Scottish Water | Sewer flooding - external | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201103939 | Scottish Ambulance Service | Policy/administration | Upheld, recommendations | July 2012 |
| 201104061 | Scottish Prison Service | Access to Medical Care/Treatment | Upheld, recommendations | July 2012 |
| 201104125 | Scottish Prison Service | Personal Property | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104148 | Business Stream Ltd | Meter reading | Not upheld, recommendations | July 2012 |
| 201104153 | University of the Highlands and Islands | Teaching and supervision | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104296 | Grampian NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 |
| 201104363 | Scottish Prison Service | Policy/Administration | Some upheld, recommendations | July 2012 |
| 201104398 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | July 2012 |
| 201104416 | Scottish Prison Service | Progression | Not upheld, action taken by body to remedy, no recommendations | July 2012 |