Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202457 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |
| 201202459 | Fife Council | parking | Some upheld, recommendations | April 2013 |
| 201202492 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | April 2013 |
| 201202521 | The State Hospital Board for Scotland | appliances, equipment & premises | Not upheld, no recommendations | April 2013 |
| 201202549 | A Dentist in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201202568 | East Renfrewshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | April 2013 |
| 201202599 | Borders College | policy/administration | Upheld, recommendations | April 2013 |
| 201202602 | East Renfrewshire Council | council tax (incl community charge) | Not upheld, no recommendations | April 2013 |
| 201202629 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, recommendations | April 2013 |
| 201202642 | Business Stream | charging method / calculation | Some upheld, recommendations | April 2013 |