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Case ref:201205198
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Date:May 2013
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Body:West Lothian Council
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Sector:Local Government
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Outcome:Not upheld, no recommendations
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Subject:handling of application (complaints by applicants)
Summary
Mrs C planned to open a food takeaway and sought pre-application advice from the council about this. The council gave advice, which was generally positive about the plan, but made clear that it was given without prejudice to the assessment of a formal planning application. When Mrs C submitted her formal application, it was refused. Mrs C felt the pre-application advice should have alerted her to the basis upon which the application was ultimately refused.
As our investigation found that pre-application advice is not required to be exhaustive and that the advice received in this case was reasonable, we did not uphold Mrs C's complaint.