| 201004208 | Ayrshire and Arran NHS Board | policy/administration | Not upheld, no recommendations | September 2011 | 
          
                                                                                        | 201004316 | South Lanarkshire Council | parking | Not upheld, no recommendations | September 2011 | 
          
                                                                                        | 201004418 | Scottish Prison Service | prison sentence management, progression | Not upheld, action taken by body to remedy, no recommendations | September 2011 | 
          
                                                                                        | 201004650 | East Renfrewshire Council | maintenance and repair of roads | Not upheld, no recommendations | September 2011 | 
          
                                                                                        | 201004665 | Fife Council | policy/administration | Not upheld, no recommendations | September 2011 | 
          
                                                                                        | 201004740 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 | 
          
                                                                                        | 201004776 | Scottish Prison Service | visits | Not upheld, recommendations | September 2011 | 
          
                                                                                        | 201004844 | A Medical Practice, Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2011 | 
          
                                                                                        | 201004846 | Fife Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2011 | 
          
                                                                                        | 201004890 | Scottish Prison Service | complaints handling, claim form | Some upheld, action taken by body to remedy, no recommendations | September 2011 |