Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201101169

  • Case ref:
    201101169
  • Date:
    November 2011
  • Body:
    A Medical Practice, Ayrshire and Arran NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary
Mrs C complained on behalf of her son, Mr A, about his GP's refusal to refer him for a particular type of hospital test, an Exercise Tolerance Test (ETT), at her request. She was concerned that her son might have a heart condition, which an ETT would help to diagnose. However, it was clear from Mr A's medical records that he was not showing any relevant symptoms that would make a referral appropriate. We found that the GP had acted within NHS guidelines about ETT testing and we did not uphold the complaint.

Updated: March 13, 2018