Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706962 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201707293 | Spire View Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201708134 | Glasgow City Council | public health & civic government acts - nuisances / problems in/around buildings | Upheld, recommendations | August 2018 |
| 201708346 | Scottish Prison Service | clothing | Not upheld, no recommendations | August 2018 |
| 201708387 | Clear Business Water | incorrect billing | Not upheld, no recommendations | August 2018 |
| 201708572 | Orkney NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | August 2018 |
| 201709126 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201602709 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201603215 | Renfrewshire Council | advertisement of proposals: notification and hearing of objections | Some upheld, recommendations | July 2018 |
| 201603463 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | July 2018 |