Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102844 | Scottish Water | charging method / calculation | Not upheld, no recommendations | March 2012 |
| 201102932 | West Lothian Council | tenancy rights and conditions | Not upheld, no recommendations | March 2012 |
| 201102937 | A Medical Practice, Fife NHS Board | practice lists | Not upheld, no recommendations | March 2012 |
| 201102960 | Scottish Prison Service | personal property | Not upheld, no recommendations | March 2012 |
| 201103054 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2012 |
| 201103081 | Scottish Prison Service | earnings | Not upheld, no recommendations | March 2012 |
| 201103084 | Scottish Prison Service | supplies of books, newspapers etc | Not upheld, no recommendations | March 2012 |
| 201103124 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | March 2012 |
| 201001204 | Argyll and Bute Council | social work | Some upheld, recommendations | February 2012 |
| 201002040 | Fife Council | policy/administration | Upheld, recommendations | February 2012 |