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Case ref:201103312
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Date:April 2012
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Body:Scottish Prison Service
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Sector:Prisons
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Outcome:Not upheld, no recommendations
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Subject:complaints handling
Summary
Mr C, who is a prisoner, complained to us because the deputy governor did not meet him in person to discuss his complaint. He also said the deputy governor failed to provide a reasonable response to his complaint. Mr C had complained to the prison about a mix-up in him being seen by the progression board.
After making enquiries with the prison, we were satisfied the issues raised by Mr C in his complaint were investigated properly and that the deputy governor provided a reasonable response. We were also satisfied that, in choosing not to meet with Mr C to discuss his complaint, the deputy governor exercised her discretion and took the decision because the complaint appeared to be resolved.