| 201104883 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 | 
          
                                                                                        | 201105280 | Scottish Borders Council | policy/administration | Not upheld, recommendations | March 2013 | 
          
                                                                                        | 201200127 | Business Stream | leakage | Upheld, recommendations | March 2013 | 
          
                                                                                        | 201200144 | A Medical Practice in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2013 | 
          
                                                                                        | 201200170 | The City of Edinburgh Council | secondary school | Some upheld, recommendations | March 2013 | 
          
                                                                                        | 201200191 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 | 
          
                                                                                        | 201200379 | Perth and Kinross Council | council tax (incl community charge) | Some upheld, recommendations | March 2013 | 
          
                                                                                        | 201200391 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | March 2013 | 
          
                                                                                        | 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 | 
          
                                                                                        | 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |