Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406410 | Scottish Prison Service | Prohibited and Unauthorised Articles | Not upheld, no recommendations | June 2015 |
| 201406469 | Scottish Prison Service | Complaints Handling | Upheld, recommendations | June 2015 |
| 201406474 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201406539 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201406565 | Scottish Prison Service | policy/administration | Upheld, recommendations | June 2015 |
| 201406580 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201406639 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201407030 | Glasgow City Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2015 |
| 201407313 | Tollcross Housing Association Ltd | repairs and maintenance | Upheld, recommendations | June 2015 |
| 201205171 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2015 |