Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201407030

  • Case ref:
    201407030
  • Date:
    June 2015
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints handling (incl Social Work complaints procedures)

Summary

Mrs C complained that a close family friend she took along to an independently chaired complaint meeting was not allowed to speak on Mrs C's behalf or ask questions. We found that Mrs C had been asked in advance whether she was bringing a representative and that she told the council she would only be bringing somebody to support her but not represent her. Therefore, we found that the council had acted reasonably.

Related reading

Updated: March 13, 2018