Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202534 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201202547 North Lanarkshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations January 2013
201202593 A Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2013
201202618 Scottish Prison Service progression Not upheld, no recommendations January 2013
201202641 Scottish Prison Service personal property Not upheld, no recommendations January 2013
201202830 Scottish Prison Service complaints handling No decision reached January 2013
201202896 Grampian NHS Board complaints handling Upheld, action taken by body to remedy, recommendations January 2013
201202916 Scottish Prison Service recreation Not upheld, no recommendations January 2013
201002513 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations December 2012
201003747 Falkirk Council finance - housing benefit and council tax benefit Some upheld, recommendations December 2012