Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204951 An NHS Board communication, staff attitude, dignity, confidentiality Upheld, no recommendations November 2013
201205058 An NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2013
201205062 Scottish Prison Service personal property Upheld, recommendations November 2013
201205165 Business Stream charging method / calculation Upheld, recommendations November 2013
201205268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations November 2013
201300081 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis November 2013
201300199 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2013
201300252 Dumfries and Galloway NHS Board clinical treatment / diagnosis November 2013
201300337 Argyll and Bute Council traffic regulation and management Not upheld, no recommendations November 2013
201300382 Business Stream incorrect billing Not upheld, no recommendations November 2013