Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201082 Parkhead Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, action taken by body to remedy, recommendations February 2013
201201210 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations February 2013
201201461 Student Awards Agency for Scotland handling of application Some upheld, recommendations February 2013
201201815 Scottish Prison Service behaviour related programmes (including access to) Some upheld, action taken by body to remedy, recommendations February 2013
201201828 Scottish Prison Service progression Not upheld, no recommendations February 2013
201201873 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201201919 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202056 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations February 2013
201202069 A Dentist in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202177 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, action taken by body to remedy, no recommendations February 2013